![]() and Naturepedic are not responsible for the costs of sending a replacement if the above procedure is not taken. If you suspect damage, but the driver would not allow you the opportunity to inspect the shipment, mark it on the delivery receipt. If there is any damage, or if something is missing, you should refuse the damaged box(es). Please inspect all packages while the driver is still there and before you sign the delivery receipt. They will call to schedule a delivery appointment. If inside delivery or lift gate service are required we must be notified in advance (extra charges will apply). Orders ship via a Freight carrier and will be delivered curb-side delivery. Naturepedic Mattress and Accessories Shipping Policy: Select items such as furniture, large or heavy pieces will require a handling fee which will be noted on it's product page and automatically applied at checkout as "shipping". ![]() At checkout you will be notified if this is the case, and you will have to remove them to complete your purchase. Some products are will not be available for purchase in Canada.The customer is responsible for import taxes, carrier fees and customs declarations that may apply. Please allow a few extra days for delivery for all Canadian orders.FREE shipping is offered on orders over $150.00.Canadian orders have a flat-rate shipping of $6.95 USD on orders weighing less than 6 ounces.FREE shipping is offered on all USA orders of $50 or more.Ratio Coffeemakers ship FREE to the USA everyday.We offer flat-rate USA shipping of $2.95 on orders less than $50.Shipping Rates for the USA & Puerto Rico: We currently ship from Charlotte, NC to the USA, Puerto Rico, and Canada.
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